Refunds

Monthly plans

• Cancel any time from Settings on your counter, under Your plan. You are not charged again.
• A month already started runs to its end and is not refunded in part, so you keep everything you paid for until then.
• If we charged you after you cancelled, or charged you twice, we refund that charge in full. Write to us and it is back on your card within a week.

Free days

If your plan started with free days, you are not charged until they end. Cancel before then and you are never charged.

Setup fee

Refunded in full if you cancel before we start building your website. Once the work has started it is not refundable, because it pays for work already done for you.

Orders placed with a shop

If you bought something from a shop that runs on Counterly, the shop took your payment into its own account, and a refund is the shop's to give. Ask the shop; we cannot refund an order we never received the money for.

Asking

Email [email protected] with the name of your shop. A person reads it and answers within two working days.